Support Match NB

Support Match NB is an online database designed to match an individual with a disability and their family with potential support workers in their area. The website has two sides: one meant for individuals/ families and one meant for support people. An individual/ family can create a job posting detailing their needs that support people can then apply for. Or an individual/ family can simply browse profiles of potential support people.

A support person can create a profile of their skills and credentials. Support people can search for job postings in their area. They can then apply for jobs directly through the website. The individual/ family will then be alerted via email that someone has applied for their job posting.

The personal contact information that an individual/family used to register is not sent when they communicate about a job posting unless they choose to include it within their message or job posting.

The personal contact information that a support worker used to register is not sent when they communicate about a job posting unless they choose to include it within their message or support worker profile.

Matches are made by the number of job types, skills and credentials, etc. that you select that are shared with potential support people. You can increase matches by selecting fewer criteria on your job posting and when you are searching for resumes–only select the credentials and skills that are essential for the job. The greater the number of criteria you select, the less likely it is that you will find a support person who will match all of those criteria.

When searching through resumes, you can edit the criteria being used for searches. If you live in a rural community, try selecting the nearest city. This will show you more options. You can also increase the radius of your search by selecting a higher number of kilometers. When the search results appear, it will list how many kilometers each support person is from your location. The filter of skills and credentials is automatically set to find the widest set of matches. The more skills and credentials you select, the less likely it is that you will find a support person who matches all the selected criteria.

Support people can also edit the search criteria when looking through job postings. If you are willing to travel, you can change the location of your search. If you live in a rural community, try selecting the nearest city. This will show you more options. The filter for the job postings is automatically set to find the widest number of matches. Making sure all the fields are checked will return the highest possible number of matches. The more boxes you uncheck, the fewer results will appear.

Support Match NB is a new website that launched in February 2017 and is only being piloted in the Saint John area until fall 2017. This newness may be a factor in why you may see a small number of support person matches. It will take some time to fill up the support worker database. Overtime, with publicity and word of mouth, the number of support people registered on the website will grow. We need your help to get the word out to support workers or those interested in becoming a support worker. Please be patient, check back often, and help us to get the word out.

Support Match NB is currently only available to residents of New Brunswick.

There is no fee to register. Support Match NB is made possible by generous funding from the Saint John Community Foundation and the Windsor Foundation. Support Match NB is an initiative by the New Brunswick Association for Community Living that welcomes donations. To make a donation visit http://nbacl.nb.ca/ and clink the ‘Make a Donation’ button on the homepage.

If you have forgotten your password, click on the ‘Lost your password?’ link on the main login page. Enter your email address and click the ‘Rest password’ button. An email will be sent to your inbox with password reset instructions. Click on the link within the email. This will open a new window where you will be asked to enter and re-enter a new password. You can also change your password by clicking on ‘My Account’ from the top left drop down menu. Scroll down and fill in the necessary boxes to change your password and click ‘save changes.’

To delete your account go to the Account drop down menu and click ‘My Account.’ Scroll down to the bottom of the page. You will see a link called ‘Delete Account.’ Click this link. A warning pop-up box will appear that will ask you if you’re sure you want to delete your account. Click ‘OK’ to continue. Once you delete your account your username and password will no longer work.

The contact information you used to register is stored in the Support Match NB database which is kept on a secure North American server. We do not share the contact information of our registered users. For more information please read our Privacy Policy.

It is important that a criminal record check is completed at the local police/ RCMP detachment in the neighbourhood in which the applicant resides. The local police/ RCMP query the Canadian Police Information Centre (CPIC) database, which is maintained by the Royal Canadian Mounted Police (RCMP) in Ottawa. The CPIC database includes criminal records for any Criminal Code or other Federal Statute offence. In addition local police agencies check information from their own databases which includes local disturbances or complaints or violation of provincial statutes. Local police can also conduct a vulnerable sector search for those who will be working or volunteering with children or vulnerable adults. For more information on the criminal record check and vulnerable sector search call your local police station or RCMP detachment.

Support Match NB is a fully bilingual website. To view the website in French click on the drop down menu at the top left hand side of the page labeled ‘English.’ This will open a drop down menu. Click ‘Francais.”

Support Match NB is a web-based service and does not screen or interview support workers.

To update your contact information, log in; click ‘My Account’ under the Account drop down menu. There you are able to edit your name and email address.

To edit a job posting, log in, click on “My jobs” under the Individual/ Family drop down menu. Find the job post you wish to edit and click the edit button. You cannot edit a job post that has expired. You must first reactivate your job post by clicking the link ‘relist.’

You have the option of setting a closing date for your job posting. If you do not select this option then your job posting will expire after 180 days. If you wish to reactivate the posting, you will need to log back into your account, select the ‘My jobs’ and click the link called ‘relist’ underneath the job post you wish to reactivate.

You can find a support person two different ways on Support Match NB: you can create a job posting and you can search for a support person by clicking ‘Search Resumes’ under the Individual/Family drop down menu. You can increase matches by selecting fewer criteria–only select the credentials, skills, and education that are essential to fulfill the requirements of your job. The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria.

The only way a support person can contact individuals/families is when they apply for a job. When applying, a support person can choose to write a message that sends along with their application.

No, you must be a registered user of Support Match NB a support person.

A guide has been created for individuals and their families to help them understand the many steps involved in hiring, interviewing, and training a support person as well as how to manage and have a good relationship with a support person. Visit the Resources page to find the guide entitled “How to Hire a Support Worker.”

A support person can create a profile of their skills and credentials. Once this is done a support person can search for job postings in their area. This is done by clicking ‘Find a job’ under the Support Person drop down menu. A support person can change the search criteria to suit their needs and see job posts in their area. Get more detail on a job post by clicking on it.

Support people can also edit the search criteria when looking through job postings. If you are willing to travel, you can change the location of your search. If you live in a rural community, try selecting the nearest city. This will show you more options. The filter for the job postings is automatically set to find the widest number of matches. Making sure all the fields are checked will return the highest possible number of matches. The more boxes you uncheck, the fewer results will appear.

Support Match NB is a new website that launched in February 2017. This newness may be a factor in why you may see a small number of support person matches. It will take some time to fill up the support worker database. Overtime, with publicity and word of mouth, the number of support people registered on the website will grow. We need your help to get the word out to support workers or those interested in becoming a support worker. Please be patient, check back often, and help us to get the word out.

A support person can apply for jobs directly through the website, to do this click the ‘Apply for job’ button. A window will appear prompting the support person to select which resume to send to the individual/ family. This window also gives the option to send a message to the individual/ family. This is optional. Once the application is submitted the individual/ family will then be alerted via email that someone has applied for their job posting.

The personal contact information that a support person used to register is not sent when they communicate about a job posting unless they choose to include it within their message or support worker profile.

A guide has been created to help potential support people understand more about supporting an individual with an intellectual disability and their families. Visit the Resources page to download and read the guide.